Privacy policy · Subbie Search

Subbie Search is a marketplace where Australian trade companies send jobs to each other as subcontracts. This policy explains what we keep about your company and the people in it, and what we do with it. We follow the Australian Privacy Principles in the Privacy Act 1988.

“Subbie Search”, “we” and “us” mean the business running subbiesearch.com and the Subbie Search app. You can reach us at [email protected].

What we collect

Most of what we hold is about businesses. Some of it is about people, and that’s what this policy covers.

Your login: Your email address, name and mobile number, and the codes we send you to sign in. If you turn on two-step sign-in, we keep the link to your authenticator app.
Your company: Trading and legal name, ABN, trades, suburb, depot location, how far you travel, phone, jobs email and anything you write about your company.
Licences and insurance: Names, numbers, expiry dates and the certificates you upload.
Your crews: The names, roles, trades and day rates of the crews and workers you add. Please let your team know you’ve added them.
Jobs: Job descriptions, photos, what you dictate, the site address, the site contact’s name and phone, access notes, quotes, messages, photos of finished work, ratings and invoices.
Signatures: When you sign a subcontract: your typed name, the time, your internet address and the type of device and browser you used.
Payments: The bank account you add to your invoices, and your fee history. When card payments start, Stripe will hold your card details; we won’t see the card number.
Using the app: A record of important actions, such as signing in, quoting and signing, with the internet address they came from. On phones, a notification token so we can send you alerts. Feedback you send us.

We don’t use advertising or tracking cookies, and this website has no analytics. The app stores your login on your device so you stay signed in.

Why we use it

To run the marketplace: show your jobs to the companies you choose, send quotes, prepare and record subcontracts, and track each job to paid.
To check companies are real and qualified: we look up ABNs with the Australian Business Register and check licences and insurance.
To send you sign-in codes, alerts and emails you’ve turned on. You can change alerts in the app under Account.
To charge the booking fee and keep records the law requires.
To keep the service safe, sort out disputes and fix problems.

We don’t sell your information, and we don’t use it to advertise to you.

Who sees it

Other companies on Subbie Search see your company profile, whether your licences and insurance are checked, your ratings, and the jobs and quotes you share with them. A job’s street address and site contact are shown only to the company you sign with, after you both sign.
The crew doing a job see the job sheet you share with them.
Our team sees what it needs to check companies and help with problems.
The law: we share information when the law requires it, or to protect someone’s safety.

Services we use

These companies run parts of Subbie Search for us and only use your information to do that.

Supabase: Stores the app’s data and files, in Sydney.
Cloudflare: Hosts this website and the web app.
Resend: Sends our emails. Based in the United States.
Expo: Delivers phone notifications. Based in the United States.
Anthropic: Writes up a job from your photos and words, only when you use “Write it up for me”. Based in the United States.
Photon and OpenStreetMap: Find the location of a suburb or address you type. Based in Germany and the United Kingdom.
Stripe: Will take card payments for the booking fee. Based in the United States and Australia.

Some of these services are overseas, so your information may be handled in the countries listed.

How long we keep it

We keep your information while your company uses Subbie Search. Signed subcontracts, invoices and fee records are kept for seven years, because tax law requires it and either company may need them later. When you close your account, we delete or anonymise everything else within 90 days.

We protect your information with encrypted connections, sign-in codes instead of passwords, and access rules that limit each company to its own data. No system is perfectly secure. If a breach is likely to cause you serious harm, we’ll tell you and the Office of the Australian Information Commissioner.

Seeing, fixing and deleting it

You can change most of your details yourself in the app. To get a copy of what we hold about you, correct something you can’t change, or close your account, email us. We’ll reply within 30 days. There’s no charge.

Questions and complaints

Email [email protected]. We’ll respond within 30 days. If you’re not happy with our answer, you can complain to the Office of the Australian Information Commissioner.

If we change this policy, we’ll update the date at the top and tell you in the app before major changes take effect.